Frequently Asked Questions
BusOnlineTicket.com offers a unique flexibility in user registration. It is not required to register to buy tickets online. However, frequent passengers are encouraged to register with BusOnlineTicket to benefit from BusOnlineTicket.com like BOT Mile reward point etc.
Yes. It is compulsory to print out the e-confirmation of the booking. However, for some bus company, printed e-confirmation is optional as long as you could provide the booking reference number (BOT No./BOT Reference No.). Kindly refer to the notes during your booking and the notes inside the e-confirmation email. You also need to present your ID or the booking reference number to get the boarding pass.
For KTMB train ticket, please make sure you have the KTMB boarding pass that was sent to your email to board the train.
Please note that payment receipt CANNOT be used for boarding. Please get the BusOnlineTicket.com Booking Confirmation Email via the email you used to make the booking.
You may email to us and our customer service team will email you the e-confirmation within 24 hours. Alternatively, you can get your Booking Confirmation document via your Member Account or via Check My Booking page. All you need is the BOT Reference No. and the Email/Phone Number used to make the booking.
For some bus company ONLY, if you are the person who bought the ticket, kindly show the counter staff your registered passport number / telephone / Identity Card. The counter will issue the ticket to you.
For KTMB train, please make sure you have the KTMB boarding pass that we send to your email for boarding.
Please refer to this link.
Normally express bus company will open their schedule 1 month in advance.
Some bus operators offer child ticket price and you can check the availability from our booking page. Please select the number of child ticket you want to book in the payment page.
Bus – Child below 2 years old does not require a ticket. However, you are advised to buy ticket for your child for safety reason.
Train – Child below 4 years old does not require a ticket. However, you are advised to buy ticket for your child for safety reason.
Ferry – Some operators require tickets for all passengers, while others do not.
You have to login to your account with your email address. You can redeem your BOT Miles during booking process in the payment page. Click here to find out more.
Cashback bonuses earned via promotions will be credited to your BOT Wallet. You can check BOT Wallet balance and cashback history via your BusOnlineTicket member account.
Cashback credited to BOT Wallet is subjected to the general BOT Wallet Terms & Conditions:
- Cashback earned through promotion, unless stated otherwise, will only be active and credited to User’s BOT Wallet within 24 hours after the departure date.
- Cashback offer credited to the respective User’s BOT Wallet through promotions is non-transferable or exchangeable to other form.
- Except as otherwise provided, benefits of Cashback shall be applicable only on the base fare (excluding all applicable taxes and charges) for bus, train and ferry ticket booking(s) made on the Website or Apps and may be availed to the extent of up to 10% of the said base fare of the ticket booking(s) made on the Website or Apps.
- Cashback redemption cannot be used in conjunction with any other reward, discount, e-voucher or cashback from other party.
- The Cashback offer has limited validity up to 6 months from the day it was credited to member’s BOT Wallet, post which such Cashback may lapse and its benefits shall not be available for the User.
- The Cashback once availed are exhausted and in case of cancellation of the relevant booking whether fully or partially shall not be credited back to User’s BOT Wallet.
- User agrees that the usage of Cashback may be subject to specific terms and conditions of promotional offer(s), as may be notified by BusOnlineTicket from time to time.
- These terms pertaining to usage and applicability of the Cashback are subject to change at the discretion of BusOnlineTicket without any communication or notification to Users.
The LinkPoints can only be rewarded for booking made after you linked your BOT member account to your NTUC Plus! account.
Booking via phone is currently not available but you may request for booking assistance via chat on Facebook, Instagram or WhatsApp. Payment methods for booking via chat include online transfer, bank transfer or cash deposit to our account. Then, kindly email the payment receipt back to us. However, you can only make booking for trips with departure day at least in the next two days from the booking time.
Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us, our customer service team will respond to you within 24 hours after receiving your email.
You can also check your booking status via your Member Account or via Check My Booking page.
It depends on the payment method that you choose. Usually, you will get the booking confirmation almost instantly. However, sometimes payment is delayed by the bank/credit card company and this could take up to 24 hours for the payment to be confirmed. If you did not receive the booking confirmation email by then, please call our customer service hotline for assistance.
Alternatively, you can get your Booking Confirmation document via your Member Account or via Check My Booking page. All you need is the BOT Reference No. and the Email/Phone Number used to make the booking
Yes, we will refund to you if you made the same booking twice. But you must email us the booking details within 1 hour after your booking has been made. Terms and conditions apply.
Yes, you can log into your registered member account and check your booking history under “History” in the member page. If you do not have member account, you can visit Check My Booking page.
You can check your booking status via Check My Booking page or login to your registered member account and check your booking history under “History” in the member page.
Bus – Yes, you just need to print out the e-confirmation and your friend with the e-confirmation can collect the ticket from the counter.
Ferry / Train / Tour – Once the booking is confirmed, no changes is allowed.
Reschedule Policy may differ for each operator. If applicable, you can reschedule your bus trip via BusOnlineTicket.com Member Panel. Just log in to your member account and Manage your booking. You will see an option to Reschedule Booking if the booking is reschedulable.
Cancellation and Refund Policy may differ for each operator. If applicable, cancellation and refund request can be done via BusOnlineTicket.com Member Panel or via Check My Booking. Just log in to your member account and Manage your booking. You will see an option to Cancel Booking if the booking is cancellable.
Please note that in case of any cancellation whether fully or partially by the customer or by the operator, the cashback redeemed are exhausted and shall not be credited back to User’s BOT Wallet.
For Singapore Dollar transaction, we accept:
1. Credit Card (Visa, MasterCard)
2. eNETS (DBS, UOB, OCBC Internet Banking in Singapore)
3. Alipay
4. Paypal
5. eWallets including DBS PayLah! and GrabPay
6. AXS Stations
For Malaysia Ringgit transaction, we accept:
1. Credit Card (Visa, MasterCard)
2. Online Banking including Maybank2U, Alliance, Hong Leong, RHB, CIMB Bank, AM Bank and many more
3. eWallets including TNG eWallet, GrabPay and Boost
4. Alipay
5. Paypal
Please click here to see how you can made payment in Paypal using your credit card.
Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us, our customer service team will respond to you within 24 hours after receiving your email.
It depends on the payment method that you choose. Usually, you will get the booking confirmation almost instantly. However, sometimes payment is delayed by the bank/credit card company and this could take up to 24 hours for the payment to be confirmed. If you did not receive the booking confirmation email by then, please call our customer service hotline for assistance.
Alternatively, you can get your Booking Confirmation document via your Member Account or via Check My Booking page. All you need is the BOT Reference No. and the Email/Phone Number used to make the booking.
No. A passenger can use any card to pay for the ticket, not necessarily his own. However, please note that the passenger in whose name the ticket(s) is/are booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus and the card holder deemed to agree to pay for the booking for this passenger.
Kindly email to us to highlight this issue immediately, we will check and respond to you within 24 hours.
Refund, if applicable, will be refunded via the payment method that you used to make booking or in the form of Refund Voucher. The refund request will immediately be submitted to our bank. From the submission / refund date, banks generally take up to 2 to 4 weeks to process the refund payment and transfer the funds into a customers’ credit card or PayPal. Please note, some banks can take up to 15-30 days, or until the next billing cycle.
For Refund Voucher, you will receive a code via email and you can instantly use the code on BusOnlineTicket.com to make another booking.
Please note that in case of any cancellation whether fully or partially by the customer or by the operator, the cashback redeemed are exhausted and shall not be credited back to User’s BOT Wallet.
BusOnlineTicket.com is best view with Internet Explorer 9.0 and above at a resolution of 1024 x 768 or higher.
Yes. There are mobile friendly website for you to make the booking. Just visit our website from your smart phone, it will redirect you to the mobile site. Alternatively, you may download the apps if you are using Apple or Android platform phone:
For iPhone/iPad User, please click here.
For Android User, please click here.
The journey will take around 5 to 6 hours depending on the traffic condition; this is also applicable for the journey from KL to Singapore. You may look for other trip duration here.
Lavendar MRT and Nicoll Highway MRT (Circle Line, yellow color line)
Yes, you have to check-in at least 45 minutes prior departure time. However, you are advised to check-in 1 hour earlier during festive season and school holidays due to the possibility of the traffic congestion
For most of the buses, every passenger is only allowed to bring the maximum of 15kg of luggage. BusOnlineTicket.com is not responsible if you were not allowed to board the bus if your luggage is more than 15kg. Please check with the respective operators if you need to bring more than 15kg of luggage.
The express bus will normally stop for 10 minutes for toilet break. If you have urgent matters, kindly inform the bus driver.
No. Pets are not allowed on-board for bus, train and ferry even if they are in a carrier, crates or cage.
Yes, you may bring baby car seat into the bus. However, please note that not all buses have seat belt installed to secure your baby car seat. As for the baby stroller, yes you can bring a foldable baby stroller and store it in the luggage compartment beneath the bus.
Singaporeans, Thailand and Malaysians do not need visas. However, visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min. For more information, you may visit the following website:
Ministry of Foreign Affairs
a) For Malaysia, please click here.
b) For Singapore, please click here.
Address : Ministry of Foreign Affairs, Tanglin, Singapore 248163
Email : mfa@mfa.gov.sg
Tel : (65) 6379 8000
Fax : (65) 6474 7885
MFA One Call Centre : 1-800- 476 8870
(Toll-free for calls made from Singapore)
As per Malaysian Authorities rule, foreign traveller must have a recognized and valid passport or international travel document before boarding any express bus even for domestic destination.
The bus company reserves the right to reject any copy of passport or copy of international document and passenger may be denied from boarding if the passenger fail to comply with the government rule.
