Terms & Conditions

Confirmation of Booking

Passenger is responsible to make sure your travelling date, time and destination are correct before clicking “Proceed to Payment”.

For payment by credit card, you are the owner of the credit card and you are fully aware of this payment. For payment by eNETS Debit service, you are the owner of the account and you are fully aware of this payment. For payment by Paypal, you agreed and followed the terms and conditions by Paypal and you are the owner of Paypal’s account. For payment by internet banking transfer service ( example: Maybank2U, RHB Bank, FPX, Hong Leong Bank Transfer, Mobile Money, Alliance Online Transfer, UOB Bank Transfer, DBS Bank Transfer, Citibank Bank Transfer or other bank), you are the owner of the account and you are fully aware of this payment.

Upon receiving receipt of the payment and the issuance of the Invoice Number and/or the itinerary, the seats are confirmed immediately. Confirmed seats are non-refundable and non-cancellable unless stated otherwise.

Change of travel date/time is subject to operator/service provider’s approval.

Presentation of Booking Confirmation Email to obtain Boarding Ticket

Passengers taking the bus are required to present the BusOnlineTicket booking confirmation email to the coach company’s ticket counter at least 45 minutes before departure to obtain the boarding ticket(s). Failing to do so, passengers may not be allowed to board the bus.

Reschedule of Ticket(s)

Different operator / service partners have different Reschedule Policy, and if applicable, will be processed as per the policy of the operator / service partner. Reschedule is only allowed once per trip and can only be done via member panel. If the reschedule request is rejected by the operator, the additional charges paid will be refunded. Once the ticket has been rescheduled, “Refund Protect”; if available, will no longer be valid for the booking.

Refund of Ticket(s)

Cancellation and refund request, if applicable, will be processed as per the policy of the operator / service partner. The cancellation fee and the period will differ for each operator. Please refer to the Refund Policy.

Unless mentioned or stated otherwise, ticket purchases once confirmed are final and are not refundable or changeable. Please check the selected schedule information carefully before check-out. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets.

If the refund is approved, we will process the refund accordingly and will take up to 4-5 weeks to be reflected in your account, subject to the policies and procedures of the respective bank / selected payment method.

For Refund Voucher, once selected by the customer as the method to be refunded, will be sent to the customer in the form of Refund Voucher Code via email and the customer can use the code to book ticket(s) on BusOnlineTicket.com website or app. Refund Voucher Code has the validity of 1 year after it was issued. Any unutilized amount whether fully or partially after the code has been redeemed is non-transferable or exchangeable to any other form.

Passengers bear full responsibility to ensure their punctual arrival and attendance at the designated time and location for the scheduled service or event. Under no circumstances will refunds be granted in the event of passenger absence, failure to show up, or for any services that remain unused or partially utilized.

The service provider reserves the right to proceed with the scheduled service or event even if the passenger is absent. BusOnlineTicket and its service partners are not liable for any incurred cost, inconvenience, loss, or disappointment resulting from the passenger’s absence or late arrival.

QR Code for Boarding at Bus Terminals

The QR Code service is the initiative from the government to improve the boarding experience at bus terminals in Malaysia. BusOnlineTicket.com opens the option for our customers to get their QR Code online to ease the boarding process.

The fee for the QR Code is collected fully on behalf of the terminal.

The data collected to process the QR Code is only for the boarding purpose and will be deleted from the system 3 months after the departure.

The QR Code is only available for selected bus terminals and operators.

The QR Code is provided for the booking made on BusOnlineTicket.com. If you or the operator made any changes on the booking offline (out of BusOnlineTicket.com platform), the QR code sent may no longer be valid for boarding. Kindly proceed to the counter for check-in.

BOT Wallet and Cashback

  • BusOnlineTicket may, at its sole discretion, offer promotions for benefit of its Users and provide non-transferable “Cashback” to the credit of Users reflecting in BOT Wallet on the Users’ BusOnlineTicket member account.
  • Cashback earned through promotion, unless stated otherwise, will only be active and credited to User’s BOT Wallet within 24 hours after the departure date.
  • Cashback offer credited to the respective User’s BOT Wallet through promotions is non-transferable or exchangeable to other form.
  • Except as otherwise provided, benefits of Cashback shall be applicable only on the base fare (excluding all applicable taxes and charges) for bus, train and ferry ticket booking(s) made on the Website or Apps and may be availed to the extent of up to 10% of the said base fare of the ticket booking(s) made on the Website or Apps.
  • Cashback redemption cannot be used in conjunction with any other reward, discount, e-voucher or cashback from other party.
  • The Cashback offer has limited validity up to 6 months from the day it was credited to member’s BOT Wallet, post which such Cashback may lapse and its benefits shall not be available for the User.
  • The Cashback once availed are exhausted and in case of cancellation of the relevant booking whether fully or partially by the customer or by the operator, shall not be credited back to User’s BOT Wallet.
  • User agrees that the usage of Cashback may be subject to specific terms and conditions of promotional offer(s), as may be notified by BusOnlineTicket from time to time.
  • These terms pertaining to usage and applicability of the Cashback are subject to change at the discretion of BusOnlineTicket without any communication or notification to Users.

Payment in Indonesian Rupiah

For customers paying in Indonesia Rupiah, there are limitations until future enhancement.
Customers who pay in Indonesian Rupiah is not allowed to use discount code and will not be eligible to earn BOT Miles or cashback.
Rescheduling of trips or request for refunds are not allowed for bookings paid in Indonesian Rupiah.

Schedule and Seat

The company reserves the right to reschedule the timetable without prior notice.
The company reserves the right to rearrange the seat without prior notice.
The company reserves the right to upgrade or downgrade the coach in the events of, including but not limited to, coach breakdown without prior notice.
Neither refund of tickets nor claims will be entertained by the company or agency involved as a result of re-arrangement.

Control and Loss of Goods

Each passenger is allowed to carry luggage not exceeding 15kg, the company will not be liable for any losses or damages to their luggage.
The company reserves the right to refuse any goods on board that is deemed to be illegal, dangerous or causes discomfort to other passengers. The company is not responsible for any loss of goods or property of the passengers and accident.

Immigration

Please make sure you have filled up the necessary embarkation cards before the custom clearance.
The company is not responsible for any delays at immigration checkpoints. It is the passenger’s responsibility to bring along valid travel document and to comply with customs requirements.

For all cross-border bus services, the coach will only wait for no more than 20 minutes at the custom for all customs-related matters.

Liability

The company is only liable up to the value of the ticket.

The company will not be held responsible for any contingent cost incurred by the customer arising from the coach delay.

BusOnlineTicket.com Legal Notice

BusOnlineTicket.com nor any of its employees, warrants that the functions contained in this website will be uninterrupted or error-free. The entire risk as to the quality and performance of this website is with the user. In no event will BusOnlineTicket.com be liable to the user for any damage, including, but not limited to, service interruptions, or any other circumstances beyond our reasonable control, any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to operate this BusOnlineTicket.com website.

BusOnlineTicket.com will also not be liable to any action carried out by our coach company partners, or any event happens at our partners’ side. For instances, BusOnlineTicket.com will not be responsible for any sudden change in coaches, schedules, departure date & time, arrival date & time; loss or accident incurred while taking the coach. However, user may feedback to us, and we will take necessary actions to prevent such things from happen again in the future.