FAQ

Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us, our customer service team will respond to you within 24 hours after receiving your email.

It depends on the payment method that you choose. Usually, you will get the booking confirmation almost instantly. However, sometimes payment is delayed by the bank/credit card company and this could take up to 24 hours for the payment to be confirmed. If you did not receive the booking confirmation email by then, please call our customer service hotline for assistance.

Yes, we will refund to you if you made the same booking twice. But you must email us the booking details within 1 hour after your booking has been made. Terms and conditions apply.

Yes, you can log into your registered member account and check your booking history under “History” in the member page. If you do not have member account, you can visit Check My Booking page.

You can check your booking status via Check My Booking page or login to your registered member account and check your booking history under “History” in the member page.

Yes, you just need to print out the e-confirmation and your friend with the e-confirmation can collect the ticket from the counter.

There are different Reschedule Policy from different bus operators. You can look for “Reschedulable” icon in the booking page to know if a ticket is reschedulable. If applicable, changing your booking or rescheduling can be done via BusOnlineTicket.com member panel. Just log in to your member account and “Manage” your booking. You will see an option to “Reschedule” your booking if the booking is reschedulable.

Cancellation and Refund Policy may differ for each operator. If applicable, cancellation and refund request can be done via BusOnlineTicket.com Member Panel. Just log in to your member account and Manage your booking. You will see an option to Cancel your booking if the booking is cancellable.

For Singapore Dollar transaction, we accept:
1. Credit Card (Visa, MasterCard)
2. eNETS (DBS, UOB, OCBC Internet Banking in Singapore)
3. Alipay
4. e-Wallet
5. Paypal

For Malaysia Ringgit transaction, we accept:
1. Credit Card (Visa, MasterCard)
2. Maybank2U
3. FPX (Most Malaysia bank’s including Alliance, Hong Leong, RHB, CIMB Bank, AM Bank and others)
4. Alipay
5. Mobile Money
6. e-Wallet
7.Paypal

Please click here to see how you can made payment in Paypal using your credit card.

Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us, our customer service team will respond to you within 24 hours after receiving your email.

It depends on the payment method that you choose. Usually, you will get the booking confirmation almost instantly. However, sometimes payment is delayed by the bank/credit card company and this could take up to 24 hours for the payment to be confirmed. If you did not receive the booking confirmation email by then, please call our customer service hotline for assistance.

No. A passenger can use any card to pay for the ticket, not necessarily his own. However, please note that the passenger in whose name the ticket(s) is/are booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus and the card holder deemed to agree to pay for the booking for this passenger.

Kindly email to us to highlight this issue immediately, we will check and respond to you within 24 hours.

Refund, if applicable, will be refunded to your credit card or PayPal or other available payment options. All refunds will be refunded back via the payment method stated on the refund confirmation email within 14 business days.

BusOnlineTicket.com is best view with Internet Explorer 9.0 and above at a resolution of 1024 x 768 or higher.

Yes. There are mobile friendly website for you to make the booking. Just visit our website from your smart phone, it will redirect you to the mobile site. Alternatively, you may download the apps if you are using Apple or Android platform phone:

For iPhone/iPad User, please click here.

For Android User, please click here.

The journey will take around 5 to 6 hours depending on the traffic condition; this is also applicable for the journey from KL to Singapore. You may look for other trip duration here.

Lavendar MRT and Nicoll Highway MRT (Circle Line, yellow color line)

Yes, you have to check-in at least 30 minutes prior departure time. However, you are advised to check-in 1 hour earlier during festive season and school holidays due to the possibility of the traffic congestion.

For most of the buses, every passenger is only allowed to bring the maximum of 15kg of luggage. BusOnlineTicket.com is not responsible if you were not allowed to board the bus if your luggage is more than 15kg. Please check with the respective operators if you need to bring more than 15kg of luggage.

The express bus will normally stop for 10 minutes for toilet break. If you have urgent matters, kindly inform the bus driver.

No. Pets are not allowed on-board for bus, train and ferry even if they are in a carrier, crates or cage.

Baby car seat is not allowed to be used on the bus. You can bring a foldable baby stroller and store it in the luggage compartment beneath the bus.

Singaporeans, Thailand and Malaysians do not need visas. However, visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min. For more information, you may visit the following website:

Ministry of Foreign Affairs
a) For Malaysia, please click here.
**The data/info may be outdated, please read at own risk and suggest refer to the related authority for further enquiry/confirmation

b) For Singapore, please click here.
Address : Ministry of Foreign Affairs, Tanglin, Singapore 248163
Email : mfa@mfa.gov.sg
Tel : (65) 6379 8000
Fax : (65) 6474 7885
MFA One Call Centre : 1-800- 476 8870
(Toll-free for calls made from Singapore)