Refund Policy

The refund amount will be based on the Refundable Amount that is stated in the Refund Policy, maximum capped at the payable amount for the ticket price or whichever lower. All add-ons purchased, including but not limited to insurance, Refund Protect, or any other additional service purchased with the ticket, are non-refundable.

BusOnlineTicket.com always strive to improve and enhance our service with the aim to provide the best online booking experience to our customers. With our newly added refundable ticket feature, you can now have more flexibility and ease when you book your ticket online on BusOnlineTicket.com!

Refund Terms & Conditions

  1. This Refund Policy shall only be applicable for selected operators with its terms. Please refer to Operators’ Refund Policy.
  2. Cancellation & refund is not allowed for bookings paid in Indonesian Rupiah.
  3. Partial refund is not allowed.
  4. For 2-way bookings, once the depart trip is over, both the depart and the return trip won’t be eligible for refund.
  5. Ticket(s) collected or exchanged at the counter cannot be cancelled or refunded.
  6. There will be no refund for the passengers’ failure to show up at the designated place and time, or any unused or partly used services.
  7. Upon cancellation, the discount amount, travel insurance, processing fee and rewards, including but not limited to, BOT Miles or BOT Wallet redeemed in the booking will not be returned in any form of amount.
  8. Once the cancellation is confirmed, the particular booking record will be removed from customer’s booking history and the cancellation is irreversible.
  9. The refund amount will be based on the Refundable Amount that is stated in the Refund Policy, maximum capped at the payable amount for the ticket price.
  10. In case of any cancellation whether fully or partially by the customer or by the operator, the cashback redeemed are exhausted and shall not be credited back to User’s BOT Wallet.
  11. Unless stated otherwise, all refunds will be refunded back via the payment method selected during the booking, or via Refund Voucher which can be used to make another booking on BusOnlineTicket.com website and apps.
  12. For Refund Voucher, once selected by the customer as the method to be refunded, will be sent to the customer in the form of Refund Voucher Code via email and the customer can use the code to book ticket(s) on BusOnlineTicket.com website or app. Refund Voucher Code has the validity of 1 year after it was issued. Any unutilized amount whether fully or partially after the code has been redeemed is non-transferable or exchangeable to any other form.
  13. Cancellation fee may apply to selected operators.
  14. Cancellation is strictly not allowed for KKKL Travel & Tours bus + ferry trips.
  15. The management of BusOnlineTicket.com reserves the right to change the terms and conditions of this Refund Policy without prior notice.

Guide to Cancel Booking »

Operators’ Refund Policy

This Refund Policy only applies on online ticket booking made from the listed operators on BusOnlineTicket.com:

AYU EXPRESS

 48 hours before departure70%
 24 hours before departure50%

Bintan Resort Ferry (Economy)

 120 hours before departure95%

Bintan Resort Ferry (Emerald)

 120 hours before departure95%

C.S Travel & Tours

 24 hours before departure50%

Causeway Link Express

 120 hours before departure50%
 72 hours before departure30%

City Express

 48 hours before departure80%
 24 hours before departure50%
 3 hours before departure25%

Darul Iman Express

 72 hours before departure70%
 48 hours before departure50%

Harum BSI

 24 hours before departure50%

Horizon Fast Ferry

 48 hours before departure65%

Inter Top Express KL

 48 hours before departure70%
 24 hours before departure50%

Inter Top Tour Sdn Bhd Hatyai

 48 hours before departure70%
 24 hours before departure50%

Jasmine Express

 336 hours before departure50%
 168 hours before departure30%
 72 hours before departure20%

Jebat Express

 48 hours before departure80%
 24 hours before departure50%
 3 hours before departure25%

Kesatuan Express

 168 hours before departure100%

KKKL Travel & Tours Pte Ltd (Ticket Price <S$40.00)

 72 hours before departure50%
 48 hours before departure30%
 24 hours before departure10%

KKKL Travel & Tours Pte Ltd (Ticket Price >=S$40.00)

 168 hours before departure50%
 120 hours before departure30%
 72 hours before departure10%

Kota Naim Express

 336 hours before departure50%
 168 hours before departure30%
 72 hours before departure20%

LA Holidays

 24 hours before departure50%
 3 hours before departure25%
 0 hours before departure10%

LA Holidays (Sin Yong)

 24 hours before departure50%
 3 hours before departure25%
 0 hours before departure10%

Melor Interline Express

 72 hours before departure70%
 48 hours before departure50%

Permata Utara Sdn Bhd

 168 hours before departure50%
 72 hours before departure25%

S&S International

 48 hours before departure50%

Satun Pakbara Speedboat

 36 hours before departure90%

Sin Yong Express

 168 hours before departure50%

Sindo Ferry

 720 hours before departure85%
 24 hours before departure25%

Super Nice Express

 120 hours before departure80%
 72 hours before departure70%
 24 hours before departure50%

TRA EXPRESS

 120 hours before departure80%
 72 hours before departure70%
 48 hours before departure50%

Transtar Cross Border

 168 hours before departure50%
 72 hours before departure30%
 24 hours before departure10%

Transtar Travel Pte Ltd

 168 hours before departure50%
 72 hours before departure30%
 24 hours before departure10%

Transtar Xtras

 168 hours before departure50%
 72 hours before departure30%
 24 hours before departure10%

Unititi Express

 48 hours before departure70%
 24 hours before departure50%

V Travel

 72 hours before departure50%

WTS Travel (City Holiday)

 168 hours before departure70%
 120 hours before departure50%

KTM Berhad

 At least 4 hours before departure45%-70%
(varies per booking)